Legal document
Last updated: 31 October 2026
ProIntly OOD, registered at 88 Bulgaria blvd. 3-3-16, 1680 Sofia, Bulgaria, VAT no. BG206483636 (hereinafter "ProIntly" or "the Company"), operates the websites and services offered through the domain flowcontents.net and its related subdomains and brands, including, by way of example, Flow Academy, Flow Circle and Rejoice the Flow, as well as the workshops and events advertised on those pages (hereinafter collectively the "Services").
For any communication: [email protected]
These Terms and Conditions ("Terms") govern the purchase and use of the Services offered by ProIntly OOD through its websites, including:
Offers of free material that serve as an introduction to one of the Services listed above (e.g. Flow Circle) are governed by the rules of the paid Service to which they are linked.
By proceeding with the purchase of any of the Services, the Customer fully accepts these Terms. If the Customer does not accept them, the Customer is asked not to proceed with the purchase.
Some Services, including workshops and access to specific content, require a single payment, as indicated on the sales page at the time of purchase. Payment grants access to the Service in the manner described on the relevant sales page.
For some Services, including individual coaching programmes, ProIntly OOD may offer the option of paying in several instalments.
The total price of the Service, the number of instalments, the amounts and their due dates are indicated on the sales page and communicated to the Customer before the purchase is completed.
Choosing to pay in instalments is a way of paying the agreed total price and does not, unless expressly stated otherwise, constitute the purchase of individual sessions or separate services.
The Customer undertakes to meet the agreed payment deadlines, without prejudice to the right of withdrawal, any rights arising from non-performance and the other mandatory protections provided by applicable law.
If an instalment is not paid, ProIntly OOD will inform the Customer and may request settlement of the amount due.
If non-payment continues, ProIntly OOD may temporarily suspend the provision of services not yet performed, in compliance with applicable law and after notifying the Customer.
If the Customer chooses to stop participating, this does not automatically cancel payment obligations already validly undertaken, unless rights provided by law are exercised or the parties have agreed otherwise in writing.
The conditions for scheduling, rescheduling and cancelling individual sessions are communicated before purchase and, where applicable, governed by specific agreements relating to the programme purchased.
Payment in instalments is solely a way of splitting the total price of the programme and is neither a monthly subscription nor a payment per session.
The Customer's failure to take part in the planned activities, a decision to voluntarily stop the programme, or failure to use the materials provided does not automatically give rise to a right to a refund or to the cancellation of the remaining instalments, without prejudice to the right of withdrawal, any non-performance by the Company and the other mandatory protections provided by law.
For subscription Services, the duration, price, any free trial period and the related conditions are indicated on the sales page and at checkout at the time of sign-up.
Where a free trial period is offered, the Customer may access the Service under the conditions communicated before purchase.
If the Customer does not cancel the subscription before the end of the free trial period, the first charge of the amount indicated at sign-up will be made automatically.
The subscription renews automatically at the end of each contract period, unless renewal is switched off in the manner set out in these Terms.
A Customer who purchases a Service as a consumer, i.e. for purposes outside their trade, business, craft or profession, benefits from the right of withdrawal provided by the law applicable to distance contracts.
Except for the exceptions provided by law, the consumer has the right to withdraw from the contract within 14 days of its conclusion, without giving any reason.
The right of withdrawal is exercised by sending ProIntly OOD a clear statement of the decision to withdraw.
The statement can be sent to: [email protected]
The consumer may use the model withdrawal form at the end of these Terms or send an equivalent statement.
To meet the withdrawal deadline, it is sufficient to send the communication before the withdrawal period provided by law has expired.
For digital content not supplied on a tangible medium, such as videos, recordings, audio, downloadable materials and e-learning, the law sets specific conditions under which the right of withdrawal is lost.
Where the contract involves an obligation to pay, the right of withdrawal may be excluded, in the cases provided by law, if:
Consent to early access and acknowledgement of the loss of the right of withdrawal, where required, are collected through an express statement separate from the general acceptance of these Terms.
If the conditions required by law are not met, the consumer retains the right of withdrawal within the applicable time limits.
For ongoing digital Services and subscriptions, including Flow Academy, the withdrawal provisions relevant to the nature of the contract and the services purchased apply.
Immediate access to the platform or content during a free trial period does not, in itself, result in the automatic loss of the right of withdrawal.
Where the consumer expressly requests that a service begin during the withdrawal period, the financial consequences provided by law may apply, provided the legal conditions are met.
Any amount due for services already performed will be determined according to the criteria set out in applicable law.
Switching off automatic renewal and exercising the legal right of withdrawal are two separate actions.
For individual coaching programmes and other professional services purchased at a distance, the consumer benefits from the right of withdrawal under the terms provided by law.
If the consumer expressly requests that the service begin before the end of the withdrawal period, ProIntly OOD may start the agreed services.
If the consumer subsequently exercises the right of withdrawal, they may be required to pay an amount proportionate to the services actually performed up to the time the withdrawal is communicated, solely in the cases and under the conditions provided by law.
Where the service has been fully performed during the withdrawal period, the right of withdrawal may be excluded only if all the conditions required by applicable law are met, including any express consent and acknowledgement by the consumer.
If the right of withdrawal is validly exercised, ProIntly OOD will refund the amounts due in accordance with applicable law, without undue delay and in any event within 14 days of the date on which it receives the withdrawal notice.
The refund will be made using the same means of payment used for the original transaction, unless expressly agreed otherwise with the consumer, and at no additional cost to the consumer.
Any exceptions, amounts proportionate to services already performed and the other provisions of applicable law remain unaffected.
Following withdrawal, access to the content and services covered by the contract may be deactivated, with due respect for the consumer's rights.
Nothing in these Terms limits or excludes the mandatory rights granted to consumers by applicable law.
Prices of the Services are shown in euros (or another currency where specified) on the sales page at the time of purchase and include VAT where applicable. ProIntly OOD reserves the right to change the prices of the Services at any time; changes do not apply to purchases already made.
General refund policy. Unless expressly stated otherwise for a specific Service, ProIntly OOD does not offer a commercial money-back guarantee for a simple change of mind, non-attendance, non-use of the content or dissatisfaction with individual results.
This policy does not limit the legal right of withdrawal, where applicable, nor the Customer's rights in the event of non-supply, lack of conformity, breach of contract or other circumstances protected by applicable law.
The conditions for refunds and cancellations depend on the type of Service purchased and are governed by these Terms, by any specific conditions communicated before purchase and by applicable law.
For individually purchased digital content, the Customer retains the withdrawal and refund rights provided by law.
Where all the legal conditions for the loss of the right of withdrawal following the start of the supply of digital content not supplied on a tangible medium are met, no refund will be due for a mere change of mind by the consumer.
The rights provided by law in the event of non-supply or lack of conformity remain unaffected.
For subscription Services, including Flow Academy, the Customer may switch off automatic renewal in the manner set out in Article 3.3.
Cancelling before the end of the free trial period prevents the first charge.
Switching off renewal after payment prevents future charges, but does not automatically entitle the Customer to a refund for the period already purchased.
The right of withdrawal and any further refund rights provided by applicable law remain unaffected.
For individual coaching programmes and other professional services, the conditions for cancellations, interruptions and refunds are governed by these Terms and by any specific agreements communicated before purchase.
A voluntary interruption of the programme does not automatically entitle the Customer to a refund for services already duly provided.
The right of withdrawal, rights arising from any non-performance and the other mandatory protections provided by applicable law remain unaffected.
Requests relating to refunds, cancellations and the right of withdrawal can be sent to:
ProIntly OOD will handle requests in accordance with the time limits and conditions provided by applicable law.
All content made available through the Services (texts, videos, audio, materials, workshops, e-learning) is owned by or licensed to ProIntly OOD and is protected by copyright law. Access to the content is granted for personal, non-commercial use. Reproducing, distributing, reselling or making the content publicly available, in whole or in part, without the written permission of ProIntly OOD is prohibited.
The Customer may not record, reproduce or share digital content, individual or group sessions, workshops or other private meetings without the prior permission of the people concerned and of ProIntly OOD, in compliance with applicable law.
The Services offered (coaching, guided practices, workshops, e-learning content) are intended for personal growth, self-awareness and well-being and do not in any way constitute medical, psychological, psychiatric or therapeutic advice, nor do they replace professional treatment for physical or mental health conditions. A Customer experiencing a condition that requires professional medical or psychological care is encouraged to consult a qualified professional.
To the extent permitted by applicable law, ProIntly OOD shall not be liable for indirect, incidental or consequential damages arising from the use of the Services.
The programmes and content offered by ProIntly OOD are tools for personal exploration, learning and developing self-awareness.
Results depend on many individual factors and cannot be guaranteed. Any testimonials, experiences or results presented as examples are not a promise of identical results for all Customers.
The Customer retains autonomy and responsibility for the personal, family, professional, financial and relationship decisions they make during or after taking part in the Services.
The content does not constitute regulated medical, psychological, legal, tax or financial advice.
This provision does not exclude or limit the liability of ProIntly OOD in cases where such exclusion or limitation is not permitted by law.
ProIntly OOD reserves the right to update these Terms and Conditions to reflect changes in the law, technical requirements, developments in the Services or other justified reasons.
The updated version will be published on the website, showing the date of the last update.
New purchases will be governed by the version of the Terms made available before the relevant contract is concluded.
Changes affecting contracts already in progress will be made only within the limits permitted by applicable law and by the contractual conditions originally accepted.
If a change significantly affects the Customer's rights or obligations, ProIntly OOD will notify the Customer in advance by appropriate means and, where required by law, on a durable medium.
The notice will specify the nature of the change, the date it is due to take effect and the Customer's rights, including the option to withdraw from or terminate the contract in the cases provided by law.
The mere publication of a new version of the Terms does not, in itself, constitute acceptance of contractual changes that require the Customer's consent.
The mandatory rights granted to consumers remain unaffected.
These Terms and Conditions are governed by Bulgarian law.
Where the Customer acts as a consumer and is habitually resident in a country other than Bulgaria, the choice of Bulgarian law does not deprive them of the protection afforded by the mandatory provisions of the law of their country of habitual residence, where applicable under the rules of private international law.
For disputes relating to contracts concluded with consumers, the rules on jurisdiction set out in European legislation and other applicable mandatory provisions apply.
In particular, in the cases governed by Regulation (EU) No 1215/2012, the consumer may bring proceedings against ProIntly OOD before the courts of the Member State in which the company is domiciled or, where the conditions of the Regulation are met, before the courts of the place where the consumer is domiciled.
ProIntly OOD may bring proceedings against the consumer only before the courts having jurisdiction under applicable law.
For disputes relating to contracts concluded with Customers who do not act as consumers, the courts of Sofia, Bulgaria, shall have jurisdiction, unless otherwise required by mandatory provisions of law.
For questions about these Terms, the Customer can write to [email protected].
ProIntly OOD's digital content and Services are made available through online platforms accessible via an internet connection.
The Customer is responsible for having a compatible device and an adequate internet connection.
Any specific technical requirements, compatibility limitations or particular features will be communicated before purchase, where relevant.
Access to the content is personal and non-transferable, unless expressly stated otherwise.
ProIntly OOD undertakes to supply the digital content and Services in accordance with the contract and applicable law.
Any maintenance, technical updates or temporary interruptions will be handled with reasonable measures to minimise inconvenience.
The consumer's rights in the event of non-supply, lack of conformity or other situations governed by applicable law remain unaffected.
After the purchase is completed, ProIntly OOD will send the Customer a contract confirmation on a durable medium, normally by email.
The confirmation will include the contractual information required by applicable law, unless it has already been provided to the Customer on a durable medium.
Where necessary, it will also include confirmation of any consent given to the early start of supply and to the possible loss of the right of withdrawal.
The Customer must provide a valid email address and inform the Company of any changes to their contact details.
Communications relating to purchases, access, payments, renewals and contractual changes will be sent to the contact details provided by the Customer, in accordance with applicable law.
The guided practices, educational content and programmes offered by ProIntly OOD are intended for personal growth, self-awareness and well-being.
They do not constitute diagnosis, medical treatment or psychotherapy, nor do they replace care and advice from qualified healthcare professionals.
Some practices may include breathing exercises, breath holding, body movement, emotional exploration or relaxation techniques.
The Customer is asked to follow the safety instructions provided with each practice, to respect their own physical limits and to stop the exercise if they experience symptoms or feel unwell.
Breathing practices that may cause dizziness, altered perception or loss of consciousness must not be performed while driving, in water or in any other situation where a loss of control could cause harm.
In the presence of medical conditions, pregnancy or other circumstances that may make a practice unsuitable, the Customer is asked to consult a qualified healthcare professional beforehand.
Any specific warnings provided within individual practices form an integral part of the instructions for use.
Individual sessions are scheduled by mutual agreement between the Customer and ProIntly OOD, according to the availability of both parties and the features of the programme purchased.
If the Customer cannot attend a scheduled session, they must give notice promptly so that the session can be rescheduled where possible.
Requests to reschedule or temporarily pause the programme will be assessed taking into account the circumstances, organisational availability and any specific conditions agreed.
Pausing the programme does not automatically suspend payment deadlines, unless otherwise agreed in writing.
Not attending sessions or not using the materials does not automatically give rise to a right to a refund.
The consumer's mandatory rights and the consequences provided by law in the event of non-performance by the Company remain unaffected.
ProIntly OOD undertakes to keep confidential the personal, family, professional and business information shared by the Customer during the coaching programme.
The Company will not knowingly use such information for purposes unrelated to the provision of the Service and will not disclose it to third parties without an appropriate legal basis, except for obligations or other circumstances provided by applicable law.
ProIntly OOD also undertakes not to make public the existence of the coaching relationship with the Customer without their permission, except where permitted or required by law.
Any testimonials, recordings, materials relating to the Customer or case studies that could identify them may be used for promotional purposes only after obtaining the necessary permissions.
The processing of personal data is governed by the Privacy Policy and applicable law.
This clause does not give the coaching relationship the status of professional secrecy reserved by law for regulated professions.
Annex A
Complete and return this form only if you wish to withdraw from the contract.
To:
ProIntly OOD
88 Bulgaria blvd. 3-3-16
1680 Sofia, Bulgaria
Email: [email protected]
I hereby give notice that I withdraw from my contract for the following Service:
(Signature required only if this form is submitted on paper.)